Advance call center technology – Improve your customer support services
Call Center service development depends upon the technology, especially in Telecommunication, Organization capability known as per their advance technology Software. It’s not only makes our services easy but affordable as well.
Most of the Call Centers provide a wide range of services to the customers with all latest technology. Recent developments in call centers technology made it possible for small businesses to have access to call center solutions. On account of this , small businesses can equip themselves with the tools that can help them grow their businesses further at a faster and more effective way.
Call Centers from India provide most innovative outsourcing business solutions with primary focus on turning your business needs into reality with latest call center technology services-
Latest Call Center Technology Solutions which keep you connected with your potential customer s and improve the Quality of services.
Customer Relationship Management Solutions- CRM Solutions need to provide the accurate and timely Information to the Customers trigger 100% Business. CRM Solutions help to increase the productivity through development of top level customer relationship with quality feedback. CRM Software Technology maintain the database for the call center operations. Customer Relationship Management support to deliver best services in many ways:-
Maintaining a Call History, Followup Dates, Contact Management, Data Import Export and Appointment Scheduling.
Interactive Voice Response System– IVR system makes the Telemarketing services easy because it’s a way to handle the call automatically. By the use of IVR process User can analysis Call Percentage and Call Completion.
Computer Telephony Interaction– CTI System uses the Computer Applications like Windows, Unix and Web Applications to control the Phone System. CTI system uses the Universal Phone System to work with the System. CTI major services include: Receiving Incoming Calls, Transfer Calls, Monitoring Calls, Voice Mail Retrieval, Record Call History, Place Outside Call and Transfer Calls.
Automatic Call Distribution– It’s a system to Control distribution of Calls coming from different destination. Automatic Call Distribution system is Call Matrix to manipulate the calls in different categories. ACD System Support Daily Call Summary by Agents, Alarms if Callers in Queue, Call Back Message Support and Reporting.
Call Recording and Monitoring Solution-This Technology helps to improve the customer service by Live Monitoring, 100% Call Recording and Management, Remote Call Monitoring, Call History, Order Entry and it’s provide complex Search Capabilities for Call Retrieval by Agent, Date and Phone Number.
Predictive Dialing– Predictive Dialing is a Call Process like Dialing, Switching and Call Progress Monitoring, very useful to increase Telemarketing Productivity. It’s help to promote Outbound Telemarketing, Debt Collections, Market Research, Customer Service and Follow Up.
Predictive-dialer handles inbound and outbound phone calls for small to large call centers. It brings about cost savings, improved control, maximized productivity and efficient use of resources.
Call center india has been providing best Customer Support Services and Call Center Technology Solution with highly skilled manpower and latest call center technology software.